Privacy Policy – TouchPoint UAE
Effective / Last Updated: October 21, 2025
Notice: This Policy applies to TouchPoint offerings provided through this website in the United Arab Emirates (UAE) and is designed to align with the UAE Personal Data Protection Law (PDPL) – Federal Decree-Law No. 45 of 2021.
1) Definitions
“Website / we / us” means the operator of this site offering TouchPoint products/services in the UAE. “You / user” means a visitor or purchaser. “Personal Data” means any data relating to an identified or identifiable natural person.
2) Scope
This Policy covers browsing the website, account creation (if enabled), purchases, customer support, optional marketing, and any interactions conducted through the website.
3) Operator & Contact
This website is operated locally in the UAE. For privacy inquiries and data subject requests, please use the website Contact Us form. (No direct phone, email, or postal contact is published at this time.)
4) Categories of Personal Data We Collect
• Identity & contact: name, email, phone (if needed), shipping and billing addresses.
• Order & payment: order details, transaction references from a payment service provider (we do notstore full card details).
• Shipping: carrier, tracking numbers, delivery status.
• Technical/usage: IP address, device/browser type, cookies/pixels, visited pages, session duration.
• Preferences & interactions: marketing opt-in/out, customer support records, surveys/feedback.
5) Sources of Collection
• Directly from you (forms, checkout, support).
• Automatically (cookies and measurement tools).
• From service providers acting on our behalf (payments, shipping, hosting, analytics/ads where enabled).
6) Legal Bases for Processing (UAE PDPL)
• Contract performance: fulfilling orders, payments, delivery, and after-sales support.
• Legal obligation: accounting/tax, fraud prevention, regulatory requirements.
• Legitimate interests: information security, service improvement, performance measurement.
• Consent: direct marketing and non-essential cookies (may be withdrawn at any time).
7) Cookies & Similar Technologies
We use essential cookies for site operation and analytics/performance/marketing cookies (optional) subject to your consent. Manage preferences via the cookie banner or your browser; disabling non-essential cookies may affect certain features.
8) Analytics & Advertising (General)
Where enabled with consent, we may use analytics/advertising tools to understand usage and deliver tailored promotions. We limit sharing to what is necessary and avoid sharing data that directly identifies you with advertisers.
9) Payments (Generic PSP)
Payments are processed by a payment service provider. We retain only the transaction reference and data needed for reconciliation; we do not store full card details. Your use of payment services is subject to the relevant provider’s privacy policy.
10) Shipping & Delivery (Generic Carrier)
We share necessary shipping data (e.g., name, address, phone if needed) with a delivery carrier to complete delivery and provide tracking.
11) Data Sharing & Disclosures
We share the minimum necessary data with: (i) payment providers, (ii) shipping/delivery carriers, (iii) hosting/IT support, (iv) analytics/advertising providers (where enabled), and (v) authorities when legally required. We do not sell your Personal Data.
12) International Transfers
Your data may be processed outside the UAE when using international providers. We apply PDPL transfer requirements (adequacy, appropriate safeguards, and/or explicit consent, as applicable).
13) Data Retention
We keep Personal Data only for as long as necessary for the purposes stated in this Policy and to meet legal obligations, then delete or anonymize it.
14) Security
We implement appropriate technical and organizational measures (e.g., access controls, encryption where appropriate, periodic reviews). However, no online method is 100% secure.
15) Your Rights under PDPL
You may have the right to access, rectify, erase, restrict processing, object (including to direct marketing), and withdraw consent without affecting prior lawful processing.
16) Exercising Your Rights & Access Requests
To exercise your rights or lodge a privacy-related request/complaint, use the Contact Us form on the website. We will respond within applicable legal timelines.
17) Marketing Communications & Subscriptions
We send marketing communications only with your valid consent. You can opt out at any time via unsubscribe links or by contacting us through the Contact Us form.
18) Children’s Privacy
Services are intended for users aged 13 or older. We do not knowingly collect data from children under 13. If we inadvertently receive such data, we will take steps to delete it.
19) Automated Decision-Making & Profiling
We do not make decisions that produce legal effects based solely on automated processing. General analytics may be used to improve or personalize the experience without legal impact on individuals.
20) Third-Party Links
The website may contain links to third-party sites/services. We are not responsible for their content or privacy practices. Please review their policies before sharing your data.
21) Changes to This Policy
We may update this Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use after posting constitutes acceptance of the updated Policy.
22) Language & Governing Version
This Policy may be provided in Arabic and English. In case of any inconsistency, the Arabic UAE-specific version will prevail unless expressly stated otherwise on the website.